Genpact Walk-in Drive 2025 – Freshers & Experienced | Content Moderation & Customer Service
Introduction
For both new and seasoned applicants, the Genpact 2025 walk-in drive is a fantastic opportunity. The business is hiring in Hyderabad and Kolkata. This walk-in drive might be a good option if you’re searching for a corporate setting, steady advancement, and long-term career options. Any graduate, regardless of experience level, is eligible for these positions.
Company overview
Genpact is a global professional services company that offers business process management, customer support, digital operations, and technology-based solutions. The company’s global client base is drawn to its employee-friendly workplace culture, upskilling initiatives, and stable career pathways.
Job role
|
Sr. No. |
Position |
Role Summary |
Responsibilities |
|
1 |
Content Moderator |
Ensures platform safety and content quality |
Review and filter user-generated content Apply platform rules and safety guidelines Identify and report harmful or inappropriate content Maintain accuracy and decision consistency |
|
2 |
Customer Service Associate |
Provides support to customers across chat/voice |
Manage customer queries in a timely manner Handle multiple active chats simultaneously Offer solutions using support articles and policies Maintain high customer satisfaction |
|
3 |
Technical Support Executive |
Assists customers with basic technical issues |
Troubleshoot issues related to Hosting, Domain, SSL, Email, Server, etc. Replicate and understand customer issues Coordinate with internal technical teams Share accurate product information |
|
4 |
Customer Experience Specialist |
Ensures smooth end-to-end customer journey |
Understand customer needs and provide clear guidance Maintain professional communication Handle escalations with calm and clarity Improve service quality through feedback |
Education qualification
- Any Graduate
- Freshers + 0–3 years’ experience candidates are eligible.
Technical skill
- Strong communication abilities
- Basic typing speed and computer handling
- Understanding of the customer support process
- Technical expertise in domain, hosting, SSL, and email is preferred but not required.
- The capacity to solve problems
- Time management and multitasking
Selection process
|
Sr. No. |
Stage |
|
1 |
Walk-in Registration / Resume Submission |
|
2 |
Initial HR Screening |
|
3 |
Communication or Aptitude Assessment (if applicable) |
|
4 |
Operations / Process Interview |
|
5 |
Final HR Discussion |
|
6 |
Offer Letter & Onboarding Process |
Salary & benefits
- Salary depends on process & location (market-standard package)
- Performance-based incentives
- Health insurance & stability benefits
- Work culture with training & growth opportunities
- Shift allowances (as per process)
Venue / Walk-in Schedule
|
Field |
Details |
|
Location |
Kolkata |
|
Role |
Content Moderation |
|
Experience |
0–3 years |
|
Qualification |
Any Graduate |
|
Date & Time |
6th December, 12:00 PM – 1:00 PM |
|
Walk-in Venue |
Genpact, Imagine Tech Park, Opp. Fusion BPO, Salt Lake Sector V, Near Collage More, Bidhannagar, Kolkata – 700091 |
|
Field |
Details |
|
Location |
Hyderabad |
|
Role |
Customer Service |
|
Experience |
0–3 years |
|
Qualification |
Any Graduate |
|
Date & Time |
5th December, 11:30 AM – 1:00 PM |
|
Walk-in Venue |
Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad – 500079 |
FAQ:-
1.Who can apply for this role?
Ans:- Fresh graduates or candidates with 0–1 year experience in CS/IT or related fields can apply.
2.What will freshers do in the first months?
Ans:-Support basic cloud operations, access requests, monitoring, documentation, and learn CI/CD under mentorship.
3.Are shifts rotational?
Ans:-The position requires 24/7 shift readiness as per team needs.
4.In what ways does Deloitte facilitate education?
Ans:-Through DU India in Hyderabad and firmwide programs that enable continuous development.