Accenture is hiring Customer Contact Comms New Associate (Messaging) for freshers and graduates in Gurugram. 0–1 years experience, non-voice role, chat & email support. Apply online now.
Introduction :
Once more, we have a brand-new opportunity for you: Accenture. Accenture is a multinational provider of professional services with a focus on operations, digital, cloud, security, and technology. Accenture, which has operations in more than 120 nations, uses innovation and technology to assist companies in changing and expanding. The organization is renowned for its strong learning ecosystem, inclusive culture, and employee well-being initiatives.
Company overview
With a focus on digital, cloud, security, technology, and operations, Accenture is a multinational provider of professional services. Accenture, which has operations in more than 120 nations, uses innovation and technology to assist companies in changing and expanding. The organization is renowned for its employee wellness programs, robust learning ecosystem, and inclusive culture.
Job role
Sr. No. | Responsibility |
1 | Handle customer queries through chat, email, and messaging platforms. |
2 | Resolve customer issues and service requests within defined SLAs. |
3 | Record, track, and document customer interactions accurately. |
4 | Troubleshoot routine customer problems using standard guidelines. |
5 | Escalate unresolved issues to the appropriate internal teams. |
6 | Maintain professionalism and provide a positive customer experience. |
Education qualification
- Any Graduate (Any Stream)
- Freshers are eligible to apply
Technical skill
- Accuracy and speed of typing
- Excellent written communication abilities
- Fundamental knowledge of customer service procedures
- Capacity to manage customer interactions via email and chat
- Problem-solving and troubleshooting abilities
- Willingness to perform rotating shifts
Selection process
Sr. No. | Stage |
1 | Online Application Screening |
2 | Assessment / Communication Test |
3 | Interview Round |
4 | HR Discussion |
Salary & benefits
- Competitive pay in accordance with Accenture standards
- Benefits to financial, mental, and physical well-being
- Opportunities for education and certification
- A diverse and inclusive workplace
- Options for internal mobility and career advancement
How to Apply
- Scroll down and click on the Apply link given below.
- You will be redirected to the official Accenture career page.
- Click on the Apply button on the job page.
- Log in using your registered email ID or create a new account.
- Fill in your personal, educational, and professional details.
- Upload your updated resume and required documents.
- Submit the application and save the confirmation for future reference.
Important link
FAQ:-
Q1. Are new hires a good fit for this position?
Indeed, recent graduates are qualified for this position.
Q2. Is this a voice or non-voice position?
This is primarily a non-voice position that involves email and chat support.
Q3. Where is the workplace?
Gurugram is the place of employment.
Q4. Do rotational shifts need to be made?
It’s possible that candidates will have to work rotating shifts.
Q5. Is there a hiring fee at Accenture?
No, there are no application or employment fees at Accenture.